We switched to Ringcentral from Vonage and the difference has been fantastic. Vonage was really unreliable, but the Ringcentral hosted service has been great.
I'll add a couple pros:
* no noticable downtime in over a year
* iPhone app (visual voicemail, call out from the app as if you were sitting at your desk, preview faxes, etc)
* you can have various voicemail or auto-attendant messages for different times - after hours, holidays, etc
* 800-number usage counts as normal minutes - not an upcharge
* easy fax usage - incoming/outgoing
Cons:
* Customer support is outsourced so they do the standard process of running through a checklist of questions. (However, I have only needed to call twice and they did answer my question one time. The second time I figured it out before they responded via email.)
We switched to Ringcentral from Vonage and the difference has been fantastic. Vonage was really unreliable, but the Ringcentral hosted service has been great.
I'll add a couple pros:
* no noticable downtime in over a year
* iPhone app (visual voicemail, call out from the app as if you were sitting at your desk, preview faxes, etc)
* you can have various voicemail or auto-attendant messages for different times - after hours, holidays, etc
* 800-number usage counts as normal minutes - not an upcharge
* easy fax usage - incoming/outgoing
Cons:
* Customer support is outsourced so they do the standard process of running through a checklist of questions. (However, I have only needed to call twice and they did answer my question one time. The second time I figured it out before they responded via email.)