This is very problematic and disconcerting. However, I feel like the true reason that this gentleman is upset that he was disillusioned after his pristine opinion of Apple was ruined. That Apple would "take care" of him. This is not the case.
Apple doesn't give the most perfunctory shit about you or your problems. The Genius Bar exists to serve purposes: to attract possible customers and to pacify people with broken products. They don't care about you personally. They do not care about your screen. They're a corporation and they care exclusively about money. They pursue this desire through standardization and implementation of bureaucracy.
It sounded like the guy did the requisite test and in doing so upheld their obligation. Evidently, the test wasn't sufficient. That sucks, but Apple is not obligated to, nor are they willing to give to you, the benefit of the doubt.
I'm sorry that you had to go through such an absurd tribulation, but Apple did not attempt to personally screw you.
Apple is unequivocally in the wrong here, but butting such prodigious trust in a huge corporation makes you predisposed to come out of stuff like this inordinately contemptuous.
Apple doesn't give the most perfunctory shit about you or your problems. The Genius Bar exists to serve purposes: to attract possible customers and to pacify people with broken products. They don't care about you personally. They do not care about your screen. They're a corporation and they care exclusively about money. They pursue this desire through standardization and implementation of bureaucracy.
It sounded like the guy did the requisite test and in doing so upheld their obligation. Evidently, the test wasn't sufficient. That sucks, but Apple is not obligated to, nor are they willing to give to you, the benefit of the doubt.
I'm sorry that you had to go through such an absurd tribulation, but Apple did not attempt to personally screw you.
Apple is unequivocally in the wrong here, but butting such prodigious trust in a huge corporation makes you predisposed to come out of stuff like this inordinately contemptuous.